Return & Refund Policy

Last updated: January 30, 2026

At Coffee Goldy, we aim to ensure you are completely satisfied with your skincare ritual. However, we understand that issues may arise. To ensure a smooth process, please read our return guidelines below.

1. Contact Us First

Because our products are premium skincare items, time is of the essence.

  • You must verify your order immediately upon delivery.
  • If you wish to return a product or report a defect, you must notify us no later than 1 business day after receiving your parcel.
  • Any request made after this 1-day timeframe cannot be accepted.

How to contact us:
Email: [email protected]
Phone: +357 – 25 354020

2. Why Do We Need Photos?

Whether you changed your mind or received a damaged item, photo proof is mandatory.

  • When you contact us, please attach clear photos of the product and its packaging.
  • This allows us to verify the condition of the item immediately without waiting for shipping, speeding up your approval process.

3. Conditions for Return

A. Change of Mind
If you simply changed your mind, you may return the product provided that:

  • You notified us within 1 business day of delivery.
  • The product is unused, unopened, and in excellent condition.
  • It is in its original packaging without any damage.
  • Hygiene Rule: We strictly cannot accept returns on products that have been opened, tested, or whose packaging is damaged.

B. Defective or Damaged Items
If the product is defective or was damaged by the carrier:

  • Contact us within 1 business day with photos of the damage.
  • Once approved, you will have the option of a free replacement or a refund.

4. The Return Process

  1. Approval: Do not send any items back until you have contacted us and received approval.
  2. Packaging: The product must be packed securely in appropriate packaging to prevent damage during transit. You must include the exchange receipt or proof of purchase.
  3. Timeline: Once your request is approved, you must ship the products back to us within 14 days.

5. Shipping Costs & Refunds

For “Change of Mind” Returns:

  • Shipping Cost: You are responsible for paying the shipping fees to return the item to us.
  • Refund: Once we receive the package and inspect it to ensure it is unopened and undamaged, we will process your refund or exchange.

For Defective/Damaged Returns:

  • Shipping Cost: You will initially pay for the return shipping. However, once we inspect the item and confirm the defect, we will refund your shipping costs to an IBAN account you provide.
  • Refund/Replacement:
    • Refund: We will refund the product value to your specified IBAN.
    • Replacement: We will send you a new product free of charge. If you choose a replacement of higher value, you simply pay the difference.

6. Shipping & Delivery Info

  • Carriers: We ship via ACS Courier and Box Now throughout Greece and Cyprus.
  • Delays: Delivery times on our website are indicative. Coffee Goldy is not responsible for delays caused by the carrier.
  • Lost Parcels: If a parcel is lost, we must open an investigation with the carrier (which can take up to 15 days). No refunds or reshipments can be made until this investigation is complete.

Contact Support
If you have questions regarding ingredients, product suitability, or your skin prior to purchase, please contact us. We are here to help you find the right solution.

Email: [email protected]
Phone: +357 – 25 354020
Address: Anexartisias 187, 3040, Limassol