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1. Introduction
These Terms of Use govern the use of the website coffeegoldy.com as well as the transactions carried out through our company’s online store (e-shop).
Access to, browsing of, and purchases from the website presuppose the unconditional acceptance of these terms. In the event of disagreement with any term, the user must refrain from using the website and its services.
The Company reserves the right to modify these terms, the content, and the prices of the website at any time without prior notice. Any such modifications shall take effect from the moment they are posted.
2. Commitment
By registering, accessing, or using the website and the e-shop, the user declares that they have read, understood, and accepted these terms.
In certain cases, explicit acceptance of the terms may be required (e.g. when completing an order).
3. Electronic Communication
The user accepts that communication with the Company may take place electronically (via email, contact forms, or website notifications).
Electronic communications satisfy any legal requirement for written form.
4. Information Provided And Products
The products offered through the website are cosmetic products and do not constitute pharmaceutical or medical products.
Product images are indicative and may differ from the final product.
The information provided is for informational purposes only and does not replace medical or dermatological advice.
The Company is not responsible for inaccuracies in information originating from third-party suppliers.
5. Medical Disclaimer
The information provided on this website does not constitute medical advice. The user is responsible for checking the ingredients of each product, performing a sensitivity test, and following the instructions for use.
The Company is not liable for allergic or other adverse reactions resulting from individual sensitivity or improper use.
6. Orders
An order is completed upon confirmation of payment or selection of a payment method.
The Company reserves the right to cancel an order in the following cases:
- Lack of stock,
- Obvious technical pricing errors,
- Inability to contact the customer.
The customer is informed via email about product availability and the estimated delivery time.
7. Prices And Payments
All prices are listed in euros (€) and include all applicable legal taxes, excluding shipping costs.
Shipping costs are displayed before the completion of the order.
The price applicable is the one displayed at the time the order is submitted.
Coffeegoldy.com reserves the right to modify product prices at any time. However, it commits to applying the prices listed on the website at the time the customer completes the order.
8. Product Shipping
Shipments are made to the address provided by the customer. In the event of incorrect delivery details, the Company bears no responsibility for non-delivery or delivery to an unauthorized recipient.
Delivery times are indicative. Please note that a delay of up to 24 hours in the delivery of your order is possible.
The Company is not responsible for delays caused by external factors (courier services, weather conditions, strikes).
In case of loss or delay, an investigation is carried out by the carrier, which may take up to fifteen (15) days. During this period, no compensation or reshipment of the parcel will be made.
If the cooperating courier company is unable to locate the customer, the products will be temporarily stored at the courier’s premises, and a financial charge to the recipient may apply. In the case of using BOX NOW, the products are returned after three (3) days of being stored in the lockers.
9. Product Returns
In the event of receiving a defective or damaged product, the customer must notify the Company by phone or email within 1 business day, providing a photo, and send the products back within 14 days.
The defective product will be returned, and a replacement or refund will be issued within 14 days of its receipt.
10. Right Of Withdrawal
The consumer has the right to withdraw within 14 calendar days from receipt, without giving any reason.
Conditions:
- The customer must notify the company in writing via email, including clear photographs of the products.
- The product must be in perfect condition.
- The product must not have been used.
- Original packaging must be intact.
- Proof of purchase must be provided.
Return shipping costs are borne by the consumer.
Refunds will be issued within 14 days from the company’s receipt of the withdrawal notice.
If the consumer has used the products, they must compensate the company for any loss in value of the goods due to use. In such cases, the company must demonstrate the value that has been lost.
11. B2B Orders
Our online store caters to retail customers (B2C) as well as professional wholesale customers (B2B). If you are interested in placing wholesale orders, you can submit an application via the “Wholesale” option on the website or send an email with your request. The company reserves the right to request any supporting documents or company information to create the customer account.
Consumer withdrawal rights do not apply to B2B customers.
A prepayment within 3 business days is required in order to reserve stock, and full payment must be made before shipment.
Please note that bank transfers typically take approximately 2–3 days to reach our account. In the case of a deposit from a bank outside our partnered banks, any transaction fees will be fully borne by the customer.
Cancellations are only possible before shipment. After this point, cancellations are not allowed.
Our company’s business hours are Monday to Friday, 08:00 – 17:00.
12. Intellectual Property – Trademarks
The content of this website (photos, logos, texts, videos, etc.) and the trademarks displayed on the website are the property of the company. Any use, copying, republication, or storage without written permission from the company is strictly prohibited.
13. Links
Our website contains links to third-party websites. The presence of these links does not imply approval of or responsibility for their content.
The links mainly concern navigation to our company pages on social media platforms (Facebook, TikTok, Instagram). Users browse these websites at their own risk and are responsible for reviewing in advance the terms of use, privacy policy, and cookies policy of the respective websites.
14. Personal Data
The processing of personal data is carried out in accordance with the GDPR.
Detailed information is provided in the Privacy Policy and Cookies Policy.
15. Applicable Law
Cypriot law applies.The competent courts are those of Limassol, without prejudice to the mandatory provisions for consumer protection.
Business Identification
COFFEE CYCLE TECHNOLOGIES LTD
Coffee Goldy Cosmetics
Anexartisias 187, Limassol 3040 Cyprus
VAT: 10409204L
+357 – 25 354020
