{"id":10944,"date":"2026-01-20T22:00:10","date_gmt":"2026-01-20T20:00:10","guid":{"rendered":"https:\/\/coffeegoldy.com\/?page_id=10944"},"modified":"2026-02-11T10:18:16","modified_gmt":"2026-02-11T08:18:16","slug":"return-refund-policy","status":"publish","type":"page","link":"https:\/\/coffeegoldy.com\/en\/return-refund-policy\/","title":{"rendered":"Return &#038; Refund Policy"},"content":{"rendered":"<div class=\"wpb-content-wrapper\" id=\"wpb-content-root\"><p>[vc_row][vc_column width=&#8221;1\/6&#8243;][\/vc_column][vc_column width=&#8221;2\/3&#8243;]\t\t<div\n\t\t\t\tclass=\"wd-el-page-heading reset-last-child wd-wpb text-left wd-rs-69652314ae097\">\n\t\t\t<h1 class=\"entry-title title\">\n\t\t\tReturn &#038; Refund Policy\t\t\t<\/h1>\n\t\t<\/div>\n\t\t\t\t<div id=\"wd-696fdde8349b8\" class=\"wd-text-block wd-wpb reset-last-child wd-rs-696fdde8349b8 text-left \">\n\t\t\t<p><strong>Last updated: January 30, 2026<\/strong><\/p>\n<p>At <strong>Coffee Goldy<\/strong>, we aim to ensure you are completely satisfied with your skincare ritual. However, we understand that issues may arise. To ensure a smooth process, please read our return guidelines below.<\/p>\n\t\t<\/div>\n\t\t\t\t<div id=\"wd-696fde1d66e88\" class=\"wd-text-block wd-wpb reset-last-child wd-rs-696fde1d66e88 text-left \">\n\t\t\t<h4>1. Contact Us First<\/h4>\n<p>Because our products are premium skincare items, time is of the essence.<\/p>\n<ul>\n<li>You must verify your order <strong>immediately upon delivery<\/strong>.<\/li>\n<li>If you wish to return a product or report a defect, you must notify us <strong>no later than 1 business day<\/strong> after receiving your parcel.<\/li>\n<li><strong>Any request made after this 1-day timeframe cannot be accepted.<\/strong><\/li>\n<\/ul>\n<p><strong>How to contact us:<\/strong><br \/>\n<strong>Email:<\/strong> <a href=\"mailto:info@coffeegoldy.com\">info@coffeegoldy.com<\/a><br \/>\n<strong>Phone:<\/strong> <a href=\"tel:+35725354020\">+357 &#8211; 25 354020<\/a><\/p>\n\t\t<\/div>\n\t\t\t\t<div id=\"wd-696fde33aa4cb\" class=\"wd-text-block wd-wpb reset-last-child wd-rs-696fde33aa4cb text-left \">\n\t\t\t<h4>2. Why Do We Need Photos?<\/h4>\n<p>Whether you changed your mind or received a damaged item, <strong>photo proof is mandatory<\/strong>.<\/p>\n<ul>\n<li>When you contact us, please attach clear photos of the product and its packaging.<\/li>\n<li>This allows us to verify the condition of the item immediately without waiting for shipping, speeding up your approval process.<\/li>\n<\/ul>\n\t\t<\/div>\n\t\t\t\t<div id=\"wd-698c3b0db1e41\" class=\"wd-text-block wd-wpb reset-last-child wd-rs-698c3b0db1e41 text-left \">\n\t\t\t<h4>3. Conditions for Return<\/h4>\n<p><strong>A. Change of Mind<\/strong><br \/>\nIf you simply changed your mind, you may return the product provided that:<\/p>\n<ul>\n<li>You notified us within <strong>1 business day<\/strong> of delivery.<\/li>\n<li>The product is <strong>unused, unopened, and in excellent condition<\/strong>.<\/li>\n<li>It is in its <strong>original packaging<\/strong> without any damage.<\/li>\n<li><strong>Hygiene Rule:<\/strong> We strictly cannot accept returns on products that have been opened, tested, or whose packaging is damaged.<\/li>\n<\/ul>\n<p><strong>B. Defective or Damaged Items<\/strong><br \/>\nIf the product is defective or was damaged by the carrier:<\/p>\n<ul>\n<li>Contact us within <strong>1 business day<\/strong> with photos of the damage.<\/li>\n<li>Once approved, you will have the option of a <strong>free replacement<\/strong> or a <strong>refund<\/strong>.<\/li>\n<\/ul>\n\t\t<\/div>\n\t\t\t\t<div id=\"wd-6984932b6c5ee\" class=\"wd-text-block wd-wpb reset-last-child wd-rs-6984932b6c5ee text-left \">\n\t\t\t<h4>4. The Return Process<\/h4>\n<ol>\n<li><strong>Approval:<\/strong> Do not send any items back until you have contacted us and received approval.<\/li>\n<li><strong>Packaging:<\/strong> The product must be packed securely in appropriate packaging to prevent damage during transit. You must include the <strong>exchange receipt or proof of purchase<\/strong>.<\/li>\n<li><strong>Timeline:<\/strong> Once your request is approved, you must ship the products back to us within <strong>14 days<\/strong>.<\/li>\n<\/ol>\n\t\t<\/div>\n\t\t\t\t<div id=\"wd-696fde79afe1e\" class=\"wd-text-block wd-wpb reset-last-child wd-rs-696fde79afe1e text-left \">\n\t\t\t<h4>5. Shipping Costs &amp; Refunds<\/h4>\n<p><strong>For &#8220;Change of Mind&#8221; Returns:<\/strong><\/p>\n<ul>\n<li><strong>Shipping Cost:<\/strong> You are responsible for paying the shipping fees to return the item to us.<\/li>\n<li><strong>Refund:<\/strong> Once we receive the package and inspect it to ensure it is unopened and undamaged, we will process your refund or exchange.<\/li>\n<\/ul>\n<p><strong>For Defective\/Damaged Returns:<\/strong><\/p>\n<ul>\n<li><strong>Shipping Cost:<\/strong> You will initially pay for the return shipping. However, once we inspect the item and confirm the defect, <strong>we will refund your shipping costs<\/strong> to an IBAN account you provide.<\/li>\n<li><strong>Refund\/Replacement:<\/strong>\n<ul>\n<li><strong>Refund:<\/strong> We will refund the product value to your specified IBAN.<\/li>\n<li><strong>Replacement:<\/strong> We will send you a new product free of charge. If you choose a replacement of higher value, you simply pay the difference.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\t\t<\/div>\n\t\t\t\t<div id=\"wd-696fdeaaec3f5\" class=\"wd-text-block wd-wpb reset-last-child wd-rs-696fdeaaec3f5 text-left \">\n\t\t\t<h4>6. Shipping &amp; Delivery Info<\/h4>\n<ul>\n<li><strong>Carriers:<\/strong> We ship via <strong>ACS Courier<\/strong> and <strong>Box Now<\/strong> throughout Greece and Cyprus.<\/li>\n<li><strong>Delays:<\/strong> Delivery times on our website are indicative. Coffee Goldy is not responsible for delays caused by the carrier.<\/li>\n<li><strong>Lost Parcels:<\/strong> If a parcel is lost, we must open an investigation with the carrier (which can take up to 15 days). No refunds or reshipments can be made until this investigation is complete.<\/li>\n<\/ul>\n\t\t<\/div>\n\t\t\t\t<div id=\"wd-698c3b2289ec3\" class=\"wd-text-block wd-wpb reset-last-child wd-rs-698c3b2289ec3 text-left \">\n\t\t\t<p><strong>Contact Support<\/strong><br \/>\nIf you have questions regarding ingredients, product suitability, or your skin prior to purchase, please contact us. We are here to help you find the right solution.<\/p>\n<p><strong>Email:<\/strong> <a href=\"mailto:info@coffeegoldy.com\">info@coffeegoldy.com<\/a><br \/>\n<strong>Phone:<\/strong> <a href=\"tel:+35725354020\">+357 &#8211; 25 354020<\/a><br \/>\n<strong>Address:<\/strong> Anexartisias 187, 3040, Limassol<\/p>\n\t\t<\/div>\n\t\t[\/vc_column][vc_column width=&#8221;1\/6&#8243;][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column width=&#8221;1\/6&#8243;][\/vc_column][vc_column width=&#8221;2\/3&#8243;][\/vc_column][vc_column width=&#8221;1\/6&#8243;][\/vc_column][\/vc_row]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"open","template":"","meta":{"footnotes":""},"class_list":["post-10944","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/coffeegoldy.com\/en\/wp-json\/wp\/v2\/pages\/10944","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/coffeegoldy.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/coffeegoldy.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/coffeegoldy.com\/en\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/coffeegoldy.com\/en\/wp-json\/wp\/v2\/comments?post=10944"}],"version-history":[{"count":1,"href":"https:\/\/coffeegoldy.com\/en\/wp-json\/wp\/v2\/pages\/10944\/revisions"}],"predecessor-version":[{"id":11987,"href":"https:\/\/coffeegoldy.com\/en\/wp-json\/wp\/v2\/pages\/10944\/revisions\/11987"}],"wp:attachment":[{"href":"https:\/\/coffeegoldy.com\/en\/wp-json\/wp\/v2\/media?parent=10944"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}